**Last Updated: September 6, 2026**
Welcome to **Tender India** (“Tender India”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of the Tender India website, application, WhatsApp marketing platform, APIs, automation tools, chatbot services, subscription services, and related products (“Services”).
By registering for an account, accessing or using our Services, you agree to these Terms. If you do not agree with these Terms, you must not use our Services.
## 1. Our Services
Tender India provides a technology platform that helps businesses manage customer communications and business messaging through supported WhatsApp Business services and other integrations.
Our Services may include:
* WhatsApp Business account onboarding and Embedded Signup
* WhatsApp Cloud API integration
* WhatsApp message and template management
* Customer/contact management
* Campaign creation and scheduling
* Automated replies and chatbot functionality
* AI chatbot functionality
* Bot flow management
* Team members and agent access
* APIs and webhooks
* Custom fields
* Message and campaign reporting
* Subscription and account management
Tender India does not operate or control the WhatsApp network. WhatsApp and Meta services are provided subject to their own terms, policies and requirements.
## 2. WhatsApp and Meta Requirements
When using WhatsApp-related Services, you must comply with all applicable Meta and WhatsApp policies, terms, guidelines and requirements.
This includes applicable:
* Meta Terms for WhatsApp Business
* WhatsApp Business Platform Terms
* WhatsApp Business Messaging Policy
* WhatsApp Messaging Guidelines
* WhatsApp Business Data Processing Terms
* WhatsApp Business Data Transfer requirements
* WhatsApp Brand Guidelines
Meta may modify, restrict, suspend or terminate WhatsApp services or access independently of Tender India.
You acknowledge that Tender India cannot guarantee uninterrupted availability of WhatsApp or Meta services.
## 3. Account Registration
You must provide accurate and complete information when creating an account.
You are responsible for:
* Maintaining the confidentiality of your login credentials
* Protecting your account
* Providing accurate business information
* Keeping your contact information updated
* All activities performed through your account
You must immediately notify us if you believe your account has been accessed without authorization.
## 4. Business and Customer Data
You are responsible for ensuring that you have the necessary rights, permissions and lawful basis to collect, upload, store and process customer information through Tender India.
This may include:
* Customer names
* Phone numbers
* Email addresses
* Customer IDs
* Message history
* Contact information
* Campaign information
* Custom fields
* Other information uploaded by you
You must not upload or process information unlawfully or without the required consent or authorization.
## 5. WhatsApp Messaging
You must only send WhatsApp messages in accordance with applicable WhatsApp and Meta policies.
You must not use Tender India to:
* Send spam
* Send unsolicited or prohibited messages
* Mislead recipients
* Impersonate another person or business
* Send fraudulent communications
* Send unlawful content
* Circumvent WhatsApp restrictions
* Abuse WhatsApp messaging systems
* Send prohibited content
* Use purchased, scraped or unlawfully obtained contact lists
You are responsible for obtaining appropriate user consent where required.
Recipients must be provided with appropriate options to stop receiving communications where required by applicable law or platform policies.
## 6. Message Templates
WhatsApp message templates may be subject to Meta/WhatsApp approval.
Tender India does not guarantee that a particular template will be approved.
Meta or WhatsApp may reject, pause, disable or modify templates according to their policies.
## 7. Campaigns and Automation
Tender India allows users to create campaigns, automated replies, chatbot flows and other messaging automations.
You are solely responsible for:
* Campaign content
* Recipient lists
* Timing
* Frequency
* Automation rules
* Chatbot responses
* Customer communications
You must configure automation responsibly and ensure that communications comply with applicable law and WhatsApp policies.
## 8. AI and Chatbot Services
AI chatbot responses may be generated automatically and may not always be accurate.
You are responsible for reviewing and configuring AI-generated communications before using them for important customer interactions.
Tender India does not guarantee that AI-generated responses will always be accurate, complete or suitable for a particular purpose.
## 9. API and Webhook Usage
API and webhook access may be subject to usage limits, technical restrictions, authentication requirements and subscription plans.
You must not:
* Abuse API resources
* Attempt unauthorized access
* Circumvent rate limits
* Reverse engineer protected systems
* Use APIs for unlawful activities
* Interfere with platform security
We may suspend API access where necessary to protect the platform or comply with applicable requirements.
## 10. Subscription and Payments
Certain Services may require a paid subscription.
Subscription prices, limits and included features may vary by plan.
Third-party payment providers may process payments on our behalf.
You authorize the applicable payment provider to process charges associated with your selected subscription.
Failure to complete payment may result in suspension or cancellation of paid Services.
WhatsApp/Meta messaging charges may be separate from Tender India subscription fees where applicable. Tender India's current website also identifies WhatsApp Cloud Messaging Charges separately from subscription pricing.
## 11. Refunds
Refund eligibility, if applicable, will depend on the applicable subscription plan and payment terms.
Fees already paid for consumed Services may not be refundable unless required by applicable law or expressly stated otherwise.
Third-party WhatsApp/Meta charges are not controlled by Tender India.
## 12. Prohibited Activities
You must not use Tender India for:
* Fraud
* Phishing
* Malware
* Spam
* Harassment
* Illegal activities
* Impersonation
* Misleading advertising
* Unauthorized data collection
* Unauthorized access
* Circumvention of WhatsApp restrictions
* Activities that violate applicable law
* Activities prohibited by Meta or WhatsApp
We may suspend or terminate accounts involved in prohibited activities.
## 13. Intellectual Property
Tender India and its software, interface, designs, trademarks, logos, documentation and other platform materials are owned by or licensed to Tender India.
You may not copy, reproduce, distribute, modify, resell or reverse engineer our platform except where expressly permitted.
WhatsApp and Meta trademarks remain the property of their respective owners. Use of WhatsApp branding must comply with applicable brand guidelines.
## 14. Third-Party Services
Tender India may integrate with third-party services including WhatsApp, Meta, payment providers, AI services, hosting providers and other technology providers.
Third-party services may have their own terms and privacy policies.
We are not responsible for third-party services outside our reasonable control.
## 15. Service Availability
We aim to provide reliable Services but do not guarantee that the platform will always be available, uninterrupted or error-free.
Services may temporarily become unavailable because of:
* Maintenance
* Technical problems
* Hosting failures
* Internet outages
* Third-party service outages
* WhatsApp or Meta restrictions
* Security incidents
* Force majeure events
## 16. Account Suspension and Termination
We may suspend or terminate an account if:
* You violate these Terms
* You violate WhatsApp/Meta policies
* You use the platform unlawfully
* Your account creates security risks
* Payment obligations remain unpaid
* We receive a valid legal or regulatory request
* Your activity threatens the platform or other users
Meta may independently suspend or terminate WhatsApp Business API access under its applicable terms.
## 17. Data Deletion
Upon account termination, certain account information may be deleted according to our data retention procedures and applicable law.
Some information may need to be retained for legal, accounting, security, fraud prevention or dispute-resolution purposes.
## 18. Disclaimer
Tender India provides the Services on an “as available” basis.
We do not guarantee:
* WhatsApp message delivery
* Template approval
* Account approval by Meta
* Continuous WhatsApp availability
* Specific campaign results
* Specific customer engagement
* Business revenue or conversion results
## 19. Limitation of Liability
To the maximum extent permitted by applicable law, Tender India will not be liable for indirect, incidental, special, consequential or business losses arising from your use of the Services.
You are responsible for your use of the platform and communications sent through your account.
## 20. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be published on this page with a revised “Last Updated” date.
Continued use of the Services after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
## 21. Governing Law
These Terms shall be governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Tender India's business operations, subject to applicable law.
## 22. Contact Us
For questions regarding these Terms, please contact:
**Tender India**
Website: https://connect.tenderindia.in/
Email: info.tenderindia@gmail.com
Phone: 9821554102
**By using Tender India, you acknowledge that you have read and agreed to these Terms & Conditions.**