**Last Updated: September 6, 2026**
Tender India (“Tender India”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information processed through our website, application and WhatsApp marketing platform.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.
## 1. Scope
This Privacy Policy applies to information collected through:
* Tender India website
* Tender India application
* User accounts
* WhatsApp-related integrations
* Embedded Signup
* APIs
* Webhooks
* Campaigns
* Chatbots
* Customer/contact management
* Subscription services
* Customer support
This Privacy Policy does not replace the privacy policies of WhatsApp, Meta or other third-party services.
## 2. Information We Collect
Depending on how you use our Services, we may collect:
### Account Information
* Name
* Business name
* Email address
* Phone number
* Username
* Login information
* Business profile information
### Business Information
* Company information
* Business category
* Website
* Business address
* WhatsApp Business account information
* WhatsApp phone number
* Business account identifiers
### Customer/Contact Information
When you upload or manage contacts, the platform may process:
* Customer name
* Phone number
* Email address
* Customer ID
* Tags
* Custom fields
* Communication information
You are responsible for ensuring that you have the legal right and required permissions to provide this information to us.
### Messaging Information
Depending on the Services you use, we may process information related to:
* Messages
* Message status
* Message timestamps
* Templates
* Campaigns
* Delivery information
* Chatbot interactions
* API requests
* Webhook events
## 3. WhatsApp and Meta Data
Tender India may integrate with WhatsApp Business Platform and Meta services.
When you connect your WhatsApp Business account, certain information may be exchanged with Meta/WhatsApp as required to provide the WhatsApp Business services.
WhatsApp and Meta process information according to their own applicable policies and terms. Meta's WhatsApp Business terms describe the relationship between Meta, WhatsApp Business accounts, Business Manager and WhatsApp Business APIs.
You should review the applicable Meta and WhatsApp privacy documentation before connecting your account.
## 4. How We Use Information
We may use information to:
* Create and manage accounts
* Provide our Services
* Connect WhatsApp Business accounts
* Send and receive messages
* Process campaigns
* Manage contacts
* Operate chatbots
* Process API requests
* Deliver webhook events
* Provide customer support
* Process subscriptions and payments
* Improve platform performance
* Detect fraud and abuse
* Protect platform security
* Comply with legal obligations
WhatsApp's own Business privacy documentation explains that business integrations may involve third-party products and services and that their respective terms and privacy policies can apply.
## 5. Legal Basis
Where applicable, we process personal information based on:
* Consent
* Contractual necessity
* Legitimate interests
* Legal obligations
* Protection of rights and security
* Other lawful bases permitted by applicable law
## 6. Customer Data Responsibilities
If you upload customer information to Tender India, you are responsible for:
* Obtaining required consent
* Providing required notices
* Maintaining accurate information
* Respecting customer privacy rights
* Following applicable data-protection laws
* Following WhatsApp/Meta requirements
Tender India acts as a technology service provider for the platform functionality you use and does not determine the lawful purpose of every customer database uploaded by you.
## 7. Cookies and Similar Technologies
We may use cookies and similar technologies to:
* Maintain login sessions
* Remember preferences
* Improve website performance
* Understand website usage
* Maintain security
* Analyze platform performance
You may control cookies through your browser settings where supported.
## 8. Payment Information
Payments may be processed through third-party payment providers.
We generally do not need to store complete payment card details on our own systems.
Payment providers may process payment information according to their own privacy policies.
## 9. Sharing of Information
We may share information with service providers that help us operate the platform, including:
* Hosting providers
* Cloud infrastructure providers
* Payment processors
* WhatsApp/Meta
* Analytics providers
* Customer-support providers
* AI technology providers
* Security providers
* Other infrastructure partners
We may also disclose information where required by law, legal process, court order or regulatory requirement.
## 10. WhatsApp/Meta Integration
If you connect WhatsApp Business Platform services, information may be exchanged with WhatsApp/Meta to provide the integration.
Meta's published WhatsApp Business materials explain that businesses using the WhatsApp Business Platform may use Meta-hosted services and that certain information may be processed by Meta.
Tender India does not control WhatsApp or Meta's independent processing activities.
## 11. Data Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure or destruction.
Security measures may include:
* Authentication
* Access controls
* Encryption where appropriate
* Secure connections
* Logging
* Monitoring
* Backup procedures
* Security reviews
However, no internet-based service can guarantee absolute security.
## 12. Data Retention
We retain information only for as long as reasonably necessary for:
* Providing Services
* Account administration
* Customer support
* Security
* Legal compliance
* Accounting
* Fraud prevention
* Dispute resolution
Retention periods may vary depending on the type of information and applicable legal requirements.
## 13. Data Deletion
You may request deletion of information associated with your account, subject to applicable legal and operational requirements.
Where customer data has been uploaded by a business user, the relevant business may also be responsible for handling deletion requests relating to that customer data.
Some information may need to be retained where required by law or for legitimate security, accounting or legal purposes.
## 14. Your Privacy Rights
Depending on applicable law, you may have rights including:
* Access to personal information
* Correction of inaccurate information
* Deletion
* Restriction of processing
* Objection to certain processing
* Withdrawal of consent
* Data portability
* Complaint to an applicable data-protection authority
Requests may be subject to verification.
## 15. Children's Privacy
Tender India is intended for businesses and business users.
Our Services are not intentionally directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
## 16. International Data Transfers
Our service providers or technology partners may process information in countries other than your country of residence.
Where required, we will use appropriate safeguards for applicable international data transfers.
WhatsApp/Meta may independently process information internationally under its applicable policies and contractual terms.
## 17. Third-Party Links and Services
Our platform may contain links or integrations to third-party websites and services.
We are not responsible for the privacy practices of third parties.
You should review their respective privacy policies before using those services.
## 18. WhatsApp Business Compliance
Users connecting WhatsApp Business services must comply with applicable WhatsApp and Meta policies.
WhatsApp provides separate legal resources covering Business Platform terms, messaging policies, data-processing terms and other requirements.
## 19. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, we will update the “Last Updated” date.
Your continued use of the Services after changes become effective constitutes acceptance of the updated policy to the extent permitted by applicable law.
## 20. Contact Us
For privacy questions, data requests or complaints, contact:
**Tender India**
Website: https://connect.tenderindia.in/
Email - info.tenderindia@gmail.com
Phone: 9821554102
For privacy-related requests, please include enough information for us to identify your account and process your request.
## 21. Important Third-Party Privacy Notice
Tender India provides technology that can connect businesses with WhatsApp Business services. WhatsApp/Meta may independently process information according to its own privacy policies and terms.
Users should review the applicable WhatsApp and Meta policies before using WhatsApp Business services. WhatsApp currently publishes separate legal documentation for the Business App and Business API/Platform.